Agents were urged to make sure cruise lines know about the requirement their disabled customers have before they embark on their trips.
Lines claimed they were very experienced at dealing with customers with mobility issues but too often they were “surprised” when customers turned up.
David Selby, managing director of Thomson Cruises said: “If you have passengers with mobility issues please tell us. We want to be able to look after them as well as we can. All too often we have some surprises.”
Jo Rzymowska, Royal Caribbean’s UK general manager, said the line had recently launched an ‘easytours’ programme specifically for customers with reduced mobility and many ships offer access to motorised wheel chairs.
Carol Marlow, P&O Cruises managing director, said: “We have whole departments that help people who have problems with mobility before they cruise.”