Loganair trims free check-in bag allowance

Loganair is cutting its free hold luggage allowance on basic fares but insists it is the only UK airline to maintain a free checked in bag policy.

A revamped fares policy will see the Scottish carrier reduce the complimentary hold baggage allowance for passengers on its ‘Fly’ fares to 15kg.

The airline said: “Loganair remains the only UK airline to offer a free hold baggage allowance with every fare and one of only two airlines to offer a full baggage allowance for infants under the age of two even where they don’t have their own seat.

“Student fares, offering increased baggage allowances, will be unchanged and the provisions for customers travelling for medical treatment through NHS patient travel will also remain unchanged.

“All fares will be eligible for 6kg of hand baggage and include a complimentary on-board snack and refreshment.”

The ticket type changes came as a new website was introduced with improved access by mobile devices.

Loganair claimed it is offering “greater value” for customers purchasing the FlyFlex and FlyFlex + mid and upper tier tickets.

FlyFlex passengers have an extra 3kg of hold luggage to 23kg, the option to select preferred seats and an increased number of reward points for every flght.  

Top tier Fly Flex + passengers will receive new missed flight protection, with the option to purchase a reduced rate rescue fare at the airport on the day if they missed their original departure, and the ability to select preferred seats.  They will continue to have a 30kg luggage allowance and fast track security and executive lounge access.

Both the mid-tier and upper-tier ticket types can still change their flight without incurring a change fee.

The changes to each fare type will apply to new bookings made from today (Thursday).

Commercial director Kay Ryan said: “We’re always looking for ways to further improve our overall product offering and customers who regularly travel on FlyFlex tickets have indicated a requirement for an increased baggage allowance.

“Frequent flyers who opt for Fly Flex+ tickets will be reassured by the newly introduced missed flight protection option – providing peace of mind in the event of unforeseen circumstances.”

She added: “Despite making a slight reduction to Fly fare hold baggage allowance, we remain the only major carrier in the UK to include a free checked-in bag with every fare.

“Customers will still be able to split their luggage across two smaller bags and can pool their allowance – so a family of four on Fly tickets would have a total allowance of 60kgs.

“We’ve kept our excess baggage charges the same – the lowest of any UK airline – and we’ll continue to offer a free checked baggage allowance for infants, the only short-haul airline to do so.”

“Since we began flying as Scotland’s Airline two years ago, we’ve made a number of changes designed to improve overall customer experience including opening check-in earlier, introducing online check-in and boarding passes and most recently, unveiling the Loganair app.”

Share article

View Comments

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.