“Mickey Mouse, Popeye and Adolf Hitler have all been used as signatories on cards processed on PDQ machines. There is some onus on you to be vigilant.”
ABTA’s Mike Monk again on checking customers signatures when the cardholder is present.
“A £250 reward is not worth getting your face hit for. If they say they want to keep the credit card and they start getting aggressive, let them go.”
Peter Bignold, fraud specialist and former Scotland Yard detective, warned agents not to try and detain aggressive fraudsters against their will
“If they are 18 years’ old and have got a platinum gold card, unless they are a famous rock star, then there is something wrong.”
Peter Bignold advising agents to check the date on the front of Amex cards to see how long the customer has been a member