Travel Weekly has created two at-a-glance guides to help travel agents understand the latest rules about Refund Credit Notes and chargebacks.
The two one-page guides are based on Abta’s guidance, released this week on Refund Credit Notes and Travlaw advice about chargebacks, including Section 75 claims under the Consumer Credit Act.
The refunds guidance includes details about expiration dates as well as Abta guidance on how to answer customers’ questions.
The chargebacks guidance includes six example cases to help illustrate the rules.
Lucy Huxley, Travel Weekly’s editor-in-chief, said: “The Travel Weekly team has pledged to help readers through this crisis as much as we can. We hope these two easy-to-read guides based on advice from Abta and Travlaw will help agents understand some of the details of Refund Credit Notes and chargebacks and assist them in their conversations with customers.”
The two guides, compiled by Travel Weekly executive editor Ian Taylor, are entitled: