Additional health and safety procedures will be introduced globally this month by Shangri-La Group following a two-month pilot scheme at selected hotels.
The Asian group with more than 100 properties has followed recommendations laid out by the World Health Organisation or more stringent local directives “where appropriate”.
The ‘Shangri-La Cares’ commitment comes as it enhances already rigorous hygiene and safety protocols for all properties worldwide.
Measures include:
- Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels;
- Use of medical grade sanitisers and disinfectants which are approved by the US Environmental Protection Agency;
- Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality;
- Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices.
The group has enhanced training, learning and development resources for staff on the frequency of cleaning and sanitisation.
The training is certified by long-term partner and global hygiene solutions provider, Diversey.
Shangri-La chief executive Lim Beng Chee said: “The health and safety of our colleagues and guests is of utmost priority.
“It is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience.
“We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people.
“To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being.
“We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter.”