Crystal Ski Holidays has axed its chalet programme for the coming winter ski season as a result of travel uncertainty caused by the Covid-19 pandemic.
The operator, owned by Tui, had planned to offer 30 chalets for winter 2020-2021.
The company said there would still be a range of ski holidays, including self catering apartments and half board hotels, available to book this winter.
In a statement, the company said: “Sadly, due to the impact of Covid-19, Crystal Ski Holidays is no longer operating a chalet programme for the winter 2020-2021 season.
“We’re sorry for any disappointment but the health and safety of our customers is our top priority.
“There are still a range of great ski holiday options available to choose from, including self catering apartments to half board hotels.”
The company said it was “proactively” contacting customers affected to discuss other options available, including amending to an alternative ski holiday, cancelling or receiving a full refund.
It comes as Crystal announces a new Covid-19 reassurance for the forthcoming ski season alongside the early launch of its winter 2021-2022 programme.
The ‘peace of mind’ reassurances include letting customers amend a holiday free of charge if they are diagnosed with Covid-19, show symptoms or are not able to travel to an area because of a local lockdown. If customers need to quarantine on their arrival or on their return, or if the Foreign Office advises against travel to the destination, clients can also amend or cancel their holiday free of charge.
In late July the company reported it had seen a “significant surge” in bookings of ski packages following a relaxation in the government’s travel restrictions.
At the time, it reported demand for self-catering chalets but said the most popular holiday type was for half board accommodation in Italy, France and Austria.
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