Free health care insurance is being offered by the Hard Rock Hotel Tenerife as its reopening was brought forward following the addition of the Canary Islands to the UK’s safe travel corridors list.

The property is now preparing to welcome guests in compliance with recommendations from local health officials from November 13 instead of December 4.

Holidaymakers are offered free Stay Safe health care insurance, giving protection against any “unforeseen circumstances” related to the Covid-19 pandemic.

The new medical assistance insurance is available to all guests – both those that book directly and those via tour operators and travel agents – free of charge.

The hotel near Adeje, with 365 rooms and 259 suites, has implemented SAFE + SOUND hygiene protocols after passing a rigorous 272-point inspection independently assessed by health and sanitisation specialist NSF.

Staff have been trained by Ecolab cleaning experts on proper disinfection procedures.

Sergio Zertuche, chief sales and marketing officer for parent company Palladium Hotel Group, said: “The UK is one of the most important markets for Hard Rock Hotel Tenerife so we’re delighted to see the change in advice for travel to the Canary Islands.

“As a result, I’m happy to confirm that we’re bringing forward the re-opening of the hotel and we look forward to welcoming guests from 13 November for some much-required winter sun.

“We’ll continue to deliver unforgettable experiences, world-class facilities and our core brand values to Hard Rock fans in the safest environment possible.

“We’ve worked hand-in-hand with industry-leading experts to ensure our property exceeds the maximum cleanliness standards for our guests and team members.”

SAFE + SOUND protocols include:

  • Temperature checks for every team member, guest, and supplier upon arrival
  • Social distancing markers placed six feet apart where queues can form
  • Mandatory masks for all team members
  • Masks required for guests in designated areas, such as check-in and lifts
  • Seal on every guest room door upon arrival
  • Increased cleaning and disinfecting frequency for high-touch surfaces across public areas, meeting rooms, dining areas and public restrooms
  • Hand sanitiser in every public space area and all toilets
  • Team member hand washing every 60 minutes
  • Plexiglass separators at front desks and check-in areas
  • High level infection control procedures to collect laundry
  • Sanitisation of guest luggage before it enters the lobby
  • Groups of guests are spaced six feet apart at swimming pools and beaches