Princess Cruises is extending the opening hours for its online ‘Ask Isaac’ agent webchat.
Named ‘Ask Isaac’ after the bartender in ‘The Love Boat’ TV series, the tool has been used by agents for more than five years.
It now accounts for a quarter of UK agent enquiries, an increase of mor than 50% year-on-year.
The extended hours to 9am–5pm Monday to Saturday and 10am–4pm on Sunday follow the increased demand from travel agents.
UK and Europe vice president Tony Roberts said: “Princess Cruises is dedicated to supporting the trade and it has never been more important to be able to provide immediate support and information to our travel agents partners.
“Extending Ask Isaac’s hours means we are able to allocate even more resource, time and support to the growing number of agents who are benefiting from the live webchat service.”
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