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Mystery Shopper: Southwest Glasgow agents tested on a fun-filled break to Dubai

MysteryShopperA couple would like a short, action-packed break in Dubai next February, flying from Glasgow on a Thursday or Friday. They’d like to combine time on the beach with sightseeing in the city, and need tips on what to do. Budget: £2,000


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Winner



Kenneth Macleod Travel


4 Mains Avenue, Giffnock


There is little that would have improved this first-class service. Nothing was too much trouble for the warm, friendly agent, who took a lot of time to chat about what style of holiday and hotel I wanted before making recommendations.

After investigating a few options from the If Only brochure, she offered quotes for the Ocean View Hotel, staying half-board for £1,798, or Grosvenor House staying B&B for £1,978, both including Emirates flights on February 7 and 11, and private transfers.

The former is a new hotel opening in January, so she called to check there wouldn’t be any building work when we arrived, as well as suggesting a room upgrade for £99 and offering to hold the flights for us. She was incredibly knowledgeable about Dubai, and genuinely keen to help.

The other staff were also very friendly, and the shop had a lovely, welcoming atmosphere.

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