“Operators have learned the lessons of the past and will do everything to arrange contracts with suppliers to guarantee beds. To let overbooking happen again would be sending out the wrong message to consumers who will pick up on it and conjure up images of half-built hotels. The operators won’t risk that image coming back.”
Paul Riches, Cosmos sales and marketing director
“There will always be someone who goes ahead and overbooks and then is highlighted because of it. Then everyone thinks the practice is widespread when it isn’t.”
Jose Antonio Arroyabe, Mundi Color managing director
“Operators don’t have much recourse when a customer is bounced from a room so avoiding that is really down to the relationship and level of trust between hoteliers and operators and that is far far better than it has been before.”
Richard Carrick, Airtours Holidays deputy managing director