Consumer magazine Which? says “you can get a good night’s sleep for a reasonable cost” after sharing the results of its hotel chains survey.
Premier Inn topped the annual poll with a customer score of 83% while Britannia came bottom of the table for the fourth year running with an average rating of 44%.
Hotel chains with more than 31 branches were rated by more than 5,000 guests based on bed comfort, toiletries, cleanliness and value for money.
Hampton by Hilton was second place with a 76% score and Novotel was third with 75% satisfaction.
Richard Headland, Editor of Which?, said: “Our survey found that you can get a good night’s sleep at a top scoring chain for a reasonable cost and shows that when it comes to UK hotels, you don’t necessarily get higher standards for higher prices.”
| Large hotel chain | Customer Score |
|---|---|
| Premier Inn | 83% |
| Hampton by Hilton | 76% |
| Novotel | 75% |
| Hilton Hotels | 72% |
| DoubleTree by Hilton | 71% |
| Best Western | 70% |
| Marriott | 70% |
| Holiday Inn Express | 69% |
| Radisson Blu | 69% |
| Crowne Plaza | 68% |
| Jurys Inn | 67% |
| Holiday Inn Express | 66% |
| Ibis | 66% |
| Ibis Styles | 66% |
| Park Inn by Radisson | 66% |
| Ibis Budget | 65% |
| Old English Inns | 65% |
| Travelodge | 65% |
| Days Inn/Hotel | 63% |
| MacDonald | 63% |
| Mercure | 63% |
| Copthorne | 60% |
| Ramada | 55% |
| Britannia | 44% |
In the small and medium hotel chains category, Warner Leisure Hotels, Abode Hotel and Apex Hotel all shared top spot with a customer score of 74%.
Hotel du Vin was in last place with a 62% customer score.
| Small/medium sized hotel | Customer score |
|---|---|
| Abode Hotel | 74% |
| Apex Hotel | 74% |
| Warner Leisure | 74% |
| Malmaison | 72% |
| Q Hotel | 71% |
| Fuller’s Hotel | 68% |
| Hastings Hotel | 68% |
| Young’s Hotel | 63% |
| Hotel du Vin | 62% |