Thomas Cook has re-opened its customer contact centre in Falkirk after a multi-million pound refurbishment.
The operator says its investment shows its commitment to the Scottish location and 400 employees on the site
Cook worked with contractor W@rkplace and building owner Falkirk Council on the refurbishment.
Chris Mottershead, managing director at Thomas Cook UK, said: “We’ve been helping customers here since 1997, and we are pleased to be committing to Falkirk for the long term. We are very proud of our role as a big employer in the area and our newly refurbished premises will bring a big improvement for our colleagues and help our teams make sure customers are at the heart of our business.”
Falkirk West MSP Michael Matheson, who attended the re-opening, said: “It is great to see companies like Thomas Cook showing such commitment to the Falkirk area. Their investment into the local community with the refurbishment of their Larbert customer contact centre is an exciting commitment for the future”
And Paul Lewis, managing director of Scottish Development International, added, “Thomas Cook is one of many international investors that continue to locate in Scotland because of our competitive business environment, strong skills base and effective support network, making Scotland the top performing location for inward investment outside of London.
Thomas Cook employs more than 1,000 people across Scotland and its 74 stores, airline and customer contact centre north of the border.