ETB GRADING SCHEME
General quality requirements
* One star
* May have only a few bedrooms with small-scale accommodation and limited public areas. Service may be informal.
* A limited range of facilities and services including food and beverage.
* Decor, furnishings, fixtures and fittings may have more of a domestic quality.
* 75% of bedrooms must have en-suite or private facilities comprising either bath or shower and WC. Establishments not meeting this requirement have until July 1 to upgrade.
* * Two star
* Small to medium-sized hotels, perhaps with limited public areas but with more comfortable and better-equipped bedrooms than those typically found at one-star level. Often an element of personal service
* Decor, furnishings, fixtures and fittings with less of a domestic quality than usually seen at one-star level.
* Management and staff smartly and professionally dressed.
* 100% of bedrooms with en-suite facilities with bath or shower and WC.
* * * Three star
* May be medium sized with significantly greater quality and range of facilities and services than usually seen at one and two-star levels.
* A high degree of public access to the building, except perhaps in rural locations. Usually more spacious public areas and bedrooms. A higher staffing level than usually seen at one and two-star levels.
* Management and staff smartly and professionally presented and usually uniformed.
* 100% of bedrooms with en-suite bath or shower and WC.
* * * * Four star
* Hotels will generally have extensive accommodation. Usually spacious and well-appointed public areas.
* Bedrooms offering superior comfort and quality than at one to three-star levels.
* A formal professional service structure with smartly presented uniformed staff.
* A strong emphasis on food and beverage and a serious approach to cuisine.
* Extra facilities depending on location and style of operation, such as conference and banqueting, business centre, health and leisure, sports, second eating option.
* 100% of bedrooms with en-suite bath, fitted overhead shower and WC.
* * * * * Five star
* Spacious, luxurious establishments offering the highest international standards of accommodation, facilities, services. These could include suites, and facilities such as health spas, gyms, and conference and banqueting facilities. Rooms will cater for both business and leisure stays.
* Highest quality cuisine
* Very spacious, striking and luxurious accommodation throughout with a range of extra facilities.
* Flawless services giving guests the impression of being very well cared for by professional attentive staff. Guests will notice the attention to detail compared to four-star properties.
* Hotels setting the highest international standards for the industry.
* 100% of bedrooms with en-suite bath, fitted overhead shower and WC.