An open letter to Jill Derbyshire, Group Sales, British Airways
I NOTE that the February issue of the British Airways newsletter is headed ‘Success Story’ for the new terms and conditions for group travel.
Unfortunately the same cannot be said for the cavalier way in which the changes to Passenger Service Charge have been implemented. No effort has been made to inform tour operators why this charge needs to be made, the amount and where it will begin. Further the whole policy is incorrect. It has been described as a tax when it is not and we are effectively paying twice over.
We have not been given any warning of this extra charge, nor has any budget been made for it. What are we expected to do, just absorb the increase?
I expect you think we can pass on the extra charge, but naturally that brings the same distasteful reaction that we have towards BAand the British airline industry over the implementation of the PSC.
Hugh Barnes
Manager
ACEStudy Tours
Cambridge