HOLIDAY Autos has apologised to agents for its slow service while staff get to grips with the company’s new bookings reservations system.
UKand Ireland managing director Tony Seaman said the company’s 120 reservations staff were taking more time to deal with enquiries as they get up to speed with the internal business booking system, launched at the end of January.
Seaman said strong demand, although good news for the company, had aggravated the problem. He said: “The operators are getting up to speed. But I know this has frustrated agents trying to get through and for that we apologise.”
The company is adding another 60 phone lines to the existing 100-plus lines and has taken on another 25 operators.
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