British Airways has pledged to improve its customer experience for travellers with additional assistance requirements.
The airline has started working with a disabled people’s charity to assess and pre-approve seat support devices recommended for use on flights.
The collaboration with Queen Elizabeth’s Foundation for Disabled People (QEF) involves support for training sessions for clinicians across the country.
The sessions give medical professionals insight into the layout and functionality of BA aircraft cabins, as well as travel through the airline’s Terminal 5 hub at Heathrow.
The aim is to ensure they have the best knowledge to prepare and support people with disabilities ahead of their journey.
BA sustainability director Carrie Harris said: “Almost half a million customers who require additional assistance fly with British Airways each year.
“We’re committed to doing everything we can to support these customers as part of our BA Better World programme and by working with expert organisations like Queen Elizabeth’s Foundation for Disabled People, we’re taking another positive step to improve our service.”
QEF mobility services manager Michelle Giles said: “QEF provides a range of expert services that support disabled people to be as independent as possible. Advance knowledge of equipment and support available at the airport and from airlines can make a journey much more comfortable.
“We’re grateful to British Airways for its support in improving our mock cabin with updated seating, so that everyone, no matter who they are flying with, can have a more realistic cabin experience before they commit to a flight.
“British Airways has also supported our professional training courses with valued insight and access to Heathrow airport, which has been really beneficial for all involved.
“We’re looking forward to working closely with BA in the future to improve the experience of air travel for all disabled passengers.”