A tourism call centre for international travellers has been established by Barbados Tourism.
Initially set up as a pilot project in the height of the Covid-19 pandemic, the Barbados Tourism Call Centre provided a direct line for assistance with travel protocols, test queries, and other tourism related matters.
The Barbados Tourism Marketing Inc confirmed that it has evolved into one of the organisation’s most valuable tools, as a comprehensive hub for all tourism queries as travel continues to rebound.
Visitors on the island or in their home markets can dial a toll-free number to speak with one of Barbados’ tourism operators, who can provide callers with the detailed information on holidays in Barbados.
The Barbados Tourism Call Centre can also be reached via the www.visitbarbados.org website, which now carries a webchat feature also facilitated by tourism operators.
Call centre operators have handled more than 2,500 calls and 7,500 webchats from around the world since the start of the pilot project in January, and currently average about 100 calls and 300 webchats a week.
Barbados Tourism board chair Roseanne Myers said: “We recognise that travel in the Covid-19 era has become challenging, and as the leading tourism agency we have to do more to interact with our visitors to facilitate inbound and outbound travel.
“The Tourism Call Centre is open 24/7 and has now become part of the way we do business. Each time the phone rings, a human voice answers and seeks to respond to those matters raised or direct callers towards a solution.”
“The simple act of being able to pick up the phone and get immediate answers brings comfort to travellers at a time when everything in the world feels so uncertain.
“We see this Call Centre as another tool in our hospitality arsenal that proves why, of all the destinations, Barbados remains known and loved for its warmth and inviting people.”
*Contact the Barbados Tourism Call Centre from the UK on 08000163098.