Qantas ruled out a cyber attack as it apologised for privacy breach which saw customers able to access personal details of others.
The Australian airline insisted that the issue was isolated to the Qantas app “with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status”.
Qantas added: “No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers. We’re not aware of any customers travelling with incorrect boarding passes.
“At this stage, there is no indication of a cyber security incident.”
The airline resolved the issue about three hours after discovering the problem.
“We sincerely apologise to customers impacted by the issue with the Qantas app this morning, which has now been resolved,” the carrier said.
“Current investigations indicate that it was caused by a technology issue and may have been related to recent system changes.”
Customers were earlier advised to log out and log in to their Qantas frequent flyer account on the Qantas app.
“Please also be aware of social media scams at this time,” the airline added.