Celestyal Cruises has unveiled a new booking platform where agents can access pre or post-cruise packages, pricing, programmes and information about onboard experiences.
The Seaware Reservations Platform provides agents with ’round-the-clock’ access to reservations, the Greek specialist line said.
Once sailings have been confirmed, agents’ customers can have direct access to their booking.
Chief commercial officer Leslie Peden said: “The release of our Seaware Reservations Platform is just one example of our deep and ongoing commitment to our travel partners.
“We are expecting a significant adoption of this new system by our travel advisor partners, placing them firmly in control of their bookings, making it even easier to do business with Celestyal.”
Agents that work with Celestyal have received a user’s manual and tutorial videos along with personal log-in details this week.
Peden said discussions had taken place with agents to prepare them for the changeover to the new platform.
He added that Celestyal had been working on the platform with software firm Versonix for about a year.
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