| Journal: TWUK | Section: |
| Title: | Issue Date: 03/07/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
Technology will never replace good service
I RECENTLY took a booking for two passengers who wanted to travel to Nice. On the day they were due to fly, their flight was cancelled due to air-traffic control problems. They were able to contact me to help sort out their travel plans.How many of the direct-sell customers and those that book their flights on-line were able to do this?
I shall still be on call tomorrow should they need further assistance.
Jean Young, Genie Travel, Letter sent by e-mail