Still hanging on the telephone Touchdown

Still hanging on the telephone Touchdown

Each week I study the Travel Agent Offers page and dream of travelling to far off destinations.

As we all know time, other commitments and money does not allow for continuous holidaying.

However, I was lucky enough to travel to Johannesburg, together with my family in late August.

After calling all the travel clubs I know, I paid what I thought was a good price.

I was therefore stunned to open your travel agents offer page on September 11 to read that I could have travelled on South African Airlines for over £80 less per person.

So why didn’t I book it with Touchdown?

No, not because I travelled in August and this offer only appeared in September.

Perhaps because of all the clubs, Touchdown was the only company I was unable to contact. As we do not have access to the Internet at work, I initially tried to phone them.

Telephone contact can only be made during certain hours and so I spent two lunch hours in answer queues to Touchdown.

In the first instance, my call was eventually cut off. In the second, I had to return to the counter.

I then wrote a letter and faxed it off requesting availability and price.

To date I have had no reply.

I wonder how long we would remain in business if we limited the times when our customers could call, keep them in answer queues indefinitely and then ignore their letters?

Geraldine Gower

Thomas Cook Retail

Edgware

Middlesex

&#42 Travel Weekly would welcome a response from Touchdown