| Journal: TWUK | Section: |
| Title: | Issue Date: 16/10/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
Operators must accept criticism
Your comment about Carrick’s clampdown being no cause for complaint (Travel Weekly October 9) invites the following rider – “when tour operators accept constructive criticism”.
Some years ago my wife and I stayed half-board at a four-star hotel in Portugal. It was the penultimate week of the season. We were offered, without choice, the same meal each evening. On questioning, we were told, “it is the end of the season”.
On the third evening eight of us found an acceptable café with a varied menu which we frequented for the rest of our stay.
The representative claimed he was powerless to do anything. Two letters to the tour operator advising of the situation, but not making any claim, remain unacknowledged.
Martin Denny, Sea Containers, London SW1