| Journal: TWUK | Section: |
| Title: | Issue Date: 06/11/00 |
| Author: | Page Number: 20 |
| Copyright: Other |
in brief
* customers put off by service fees
Over a quarter of people would stop using a travel agent if charged a service fee of £15 for a consultation, according to research by ABTA. The survey showed 27% would make their own travel arrangements if asked to make a charge; 31% would book direct through a tour operator while 21% would still use an agent.
* comtec buys share in systems company
E-commerce supplier Comtec has bought a 100% share in travel agency systems company Leisure Network Solutions. Comtec already owned a 50.1% stake. Both companies will continue to trade separately. Leisure Network Solutionsis based in Hull, while Comtec is based in Wales.
* security fears stop people booking on-line
Security fears are the main reason that people with Internet access do not use it to book travel, according to the ABTA/MORI poll. Of those questioned, 14% said they were worried about security and 18% preferred face-to-face advice.