TODAY Ireceived tickets and confirmation from First Choice Holidays with aticket-on-departurecharge of £7 applied for my client.
I called the administration department to ask why this charge had been made when the ticket had been sent to us, the reply was: “Well it’s a TOD.” I repeated: “It is not a TOD. I have the ticket here.” I was kept waiting while a supervisor was consulted only to be told there is no-one in the building who can authorise a TOD refund as this is a charge that sales director JohnWimbleton applies and which cannot be deleted.
Is this another way ofgetting more profit for the operator while depleting the agents’ profit by costly phone calls to protect our mutual clients? How can First Choice make such a charge and when is a TODnot a TOD?
Eileen MTaylor
Manager
Premier Travel Agency
Bishops Stortford
Hertfordshire