Thomas Cook

Thomas Cook

19 The Treaty Centre

High Street

Hounslow

&#42&#42&#42&#42

Thomas Cook

19 The Treaty Centre

High Street

Hounslow

&#42&#42&#42&#42

This was a small and busy office with one consultant at the brochure racks asking customers if they needed help. I was served after a few minutes by a consultant who suggested it was cheaper to book a package for a July holiday and estimated the cost at £600 per person. She gave me Kuoni and Distant Dreams brochures, explaining the pricing structure and pointing out that Kuoni offered more choice in the destination itself.

Looking on the system for flight-only prices, she said they were about £800 but could be cheaper in May. She also checked child prices and late deals but there were none available for July.

Handing me a business card, she urged me to call again when I wanted to book. When I noted the Kuoni brochure she had given me was the office copy she said I could hang on to it as she had another one in the back office.

This was a very efficient service from a pleasant and friendly consultant. I felt she was keen to give me all the options.

&#42 Agency appearance

&#42 Brochure racking

&#42 Staff attitude

&#42 Sales technique

&#42 TOP TIPS FOR AGENTS &#42

Tip 1: why suggest a customer picks up a brochure from another agent? You’re telling them to book elsewhere.

Tip 2: if you’ve recently made a booking to the destination then mention it. Use what you discovered making that booking to show your level of knowledge to clients.