Let’s call time on Ryanair’s phone charges

Let’s call time on Ryanair’s phone charges

I have never been a big fan of Ryanair. It all stems from my dealings with the airline over the past few years.

We used to see a sales rep periodically – he turned up dressed in jeans and a Ryanair sweatshirt – though his visits ceased a number of years ago. Whenever I tried to reach him he was unavailable and, after trying his office for three months, I found out he had been helping load baggage on to aircraft and that was why he had been unobtainable.

As the years have gone by, the service hasn’t improved. Our most recent experience involved an important business client being offloaded due to overbooking.

When I chased Ryanair for a refund I was told that calls were charged at 58p per minute before I quoted my complaint reference number.

I was then put on hold for three minutes. The girl came back and asked for the date of travel, name, flight number etc, as the file couldn’t be found. I asked if I could be called back but oh no, Ryanair can only receive calls, not make them. How convenient. I was put on hold again, this time for a further three minutes. Eventually the line went dead. I had been on hold for over seven minutes and I am still none the wiser.

It seems we are now paying Ryanair to find out where it went wrong.

Dorothy Beckett

Customer services manager

Business Travel Plus

Blackpool

Lancashire