| Journal: TWUK | Section: |
| Title: | Issue Date: 19/11/01 |
| Author: | Page Number: 17 |
| Copyright: Other |
REQUEST
This week Mystery Shopper called on agents in Hinckley, Leicestershire, to ask about booking a cottage in Wales for a holiday next Easter. The agents were hampered by lack of brochures but the Lunn Poly consultant stood out for her efforts to switch-sell.
*****
Each week, Mystery Shopper will call on a different area. Stars are awarded to agents for:
* Agency appearance
* Product knowledge
* Staff attitude
* Brochure racking
* Sales technique
The top-scoringagency each week receivesa Travel Weekly certificate of commendation.