“A lot of people are money rich and time poor and want a fast service even if they are wearing jeans.”
Alun Thomas, chairman, Heathrow Express, describing the 40% of leisure travellers who take the service.
“The low-cost carriers advertise a lot about their on-time performance but we are at Heathrow and they are operating from secondary airports.”
James Hogan, chief operating officer, British Midland
“It takes just 12 months for the consumer to move from buying a book to making a more complex purchase such as travel.”
Ian Champness, marketing director, FSS
“Charter carriers are more reliable than scheduled flights because our aircraft have to fly.”
Dave Henry, managing director, Airtours International
“Using Go is like getting your shopping at Tesco or banking with First Direct.”
David Magliano, sales and marketing director, Go