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XL repatriation brings home 47,000 passengers in first week

The Civil Aviation Authority has repatriated  46,765 XL customers in the week after the tour operator failed.


In a statement, the CAA said passengers, including those booked with XL tour operators, XL Airways and other tour operators that shared XL Airways flights, had been returned on 199 flights. 


The CAA said planning for the second week of the repatriation operation was well advanced for the 38,000 remaining holidaymakers who are abroad and due to finish holidays next week.


In the past seven days the CAA’s helpline had received over 84,000 calls from customers, of whom 57,000 learned what they needed to from recordings and 27,000 spoke to helpline agents. In addition the ATOL website received over 148,000 individual viewers over the seven day period.


Richard Jackson, CAA director of consumer protection, said: “I want to take this opportunity to thank the industry, particularly the tour operators’ overseas representatives, with whom we have worked, for all their extensive efforts on the ground over the course of the past week. Their important contribution has greatly helped the smooth repatriation for the vast majority of XL holidaymakers and allowed many others to complete their holidays.


The flights currently organised by the CAA are from Alicante, Malaga (Spain); Palma (Majorca); Athens, Chania, Corfu, Heraklion, Kalamata, Kavala, Kefalonia, Kos, Lesbos, Mykonos, Preveza, Rhodes, Samos, Santorini, Skiathos, Zante (Greece); Bodrum, Dalaman (Turkey); Cagliari (Sardinia); Faro (Portugal); Hurghada, Sharm El Sheikh (Egypt); Bridgetown (Barbados); Antigua, Grenada, St Kitts, St Lucia, Tobago (Caribbean); Larnaca, Paphos (Cyprus); Orlando, Sanford (Florida); Arrecife (Lanzarote); Fuerteventura, Las Palmas, Tenerife (Canaries); Mahon (Minorca).


Arrival airports in the UK are Belfast, Birmingham, Bristol, East Midlands, Gatwick, Glasgow, Heathrow, Leeds Bradford, Manchester and Newcastle.


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