More than 150 Thomas Cook jobs are set to be saved at the company’s Accrington call centre.
Outsourced contact centre provider Sitel is to take over the Lancashire site, which Thomas Cook announced it was shutting in June with the potential loss of 260 jobs.
But Sitel now hopes to re-employ many of the staff after winning a major travel client. As well as call centre agent roles, Sitel said it has further job opportunities in the region for roles including trainers, team leaders and operational managers.
Stile managing director UK and Ireland Marianne Fitzjohn said: “We are committed to a longterm presence in Accrington. Sitel is keen to use Thomas Cook travel specialists and would like to welcome them on board as soon as possible.”
It is also urging other recruits to apply for positions.
Thomas Cook is relocating the Accrington site’s functions to offices in Peterborough, Bradford and Brighton. The site housed staff working for the company’s Cresta, Tradewinds and Swiss Travel Service brands. Thomas Cook said the closure was necessary in an “ever-changing and increasingly challenging market” and formed part of its policy to reduce the number of company locations and cut costs.
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