“Our travel agent is more important to us than our sales team. It is crucial the agent knows what your background is. Then you are half way there to getting your relationship going.”
Ian Nurdin, travel manager, Nestle UK
“Business travel buyers will not be getting rebates for much longer. We will be coming to them shortly to say they will have to pay for our services.”
Paul Walton, senior business development manager, P&O Business Travel
“Let the buyer beware. This adage is an important one to bear in mind when entering into a relationship with a hotel or a hotel management group.”
Sheila Sill, PA to group chief executive, Johnsons Service Group
“Once I have shaken the hotel manager’s hand, I would like to think the rate we have agreed on can be achievable. For him to turn round and not offer that rate is very frustrating.”
Val Stevens, group control purchasing manager, Legal and General Assurance
“When I tell people we have not got any rooms left, they do not believe me. Business people say they know my hotel has got lots of rooms that we could sell to them at a rate. Well, we don’t.”
Mollie Mitchell, hotel sales executive, The Village Nottingham