Two thirds of Goldtrail customers now home

The majority of customers stranded overseas when Goldtrail Holidays failed on Friday are now back in the UK.

The Civil Aviation Authority confirmed that two thirds of the 16,000 Goldtrail customers abroad are now home. A spokesman said: “Most people came back over the weekend on the flights they were due to come back on. The remaining people still abroad will finish their holiday and come back on the flights they originally booked.”

Customers returning home have reported that Turkish hoteliers have been demanding cash payments for rooms already paid for as part of packages.

Some Turkish hoteliers have been accused of aggressively pursuing holidaymakers for payment.

The CAA advised travellers faced with demands for money at a hotel to call its helpline because the ATOL scheme protects them against having to pay again. It has been sending out guarantees to hotels across Turkey and Greece to ensure holidaymakers are not put out on the street.

“The problem of people being inconvenienced should disappear,” a spokesman said.

An estimated 50,000 customers have been left without holidays this summer.

Olympic Holidays is among operators which have stepped in to accept bookings from Goldtrail clients under CAA deeds of assignment claims.

The company has written to agents in the wake of the Goldtrail failure which left an estimated 50,000 clients without holidays this summer. 

Olympic will accept bookings, with an assignment of CAA claims, from clients of Goldtrail Travel companies Goldtrail Holidays, Goldtrail Travel and Sunmar.

“It is a sad commentary on the state of the industry, that again there is another collapse in a 12 month period that has seen a number of other companies fail, causing disruption to people’s holiday,” the Olympic statement sent to agents said.

Goldtrail customers can call the CAA on 0203 4410846 for information.


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