A Thistle hotel in London faces claims from a gay couple that they were forced to take two single beds even though they had booked a double room.
Nick Hurley, 22, and Gavin Maclean, 28, from Manchester, said they had booked the double room at the Thistle City Barbican hotel for Saturday night.
But when they came to check in the receptionist insisted they have a family room with twin beds.
Hurley told the BBC that he felt he had been treated in a “homophobic way” by the receptionist.
The hotel chain, which is investigating the incident, apologised for any offence caused. A spokesman there was some kind of mix up with the bookings and there were no double rooms left that night.
“We apologise for the way they feel,” he said. The company has offered the couple two nights free anywhere in the country as an apology.