Thomson & Island Cruises managing director Fraser Ellacott is joining the board of Tui UK & Ireland in the newly created position of customer operations director.
He will continue to oversee the Thomson Cruises business but gain responsibility for all customer-facing areas including retail, financial services, contact centres, overseas holiday experience, commercial and ancillaries and the property portfolio.
Ellacott has headed the cruise arm for just over two years and was previously a director of Thomson Airways following the merger of Tui Tourism and First Choice Holidays in 2007.
Tui UK & Ireland managing director David Burling said: “Consistent delivery of outstanding customer service at every touch point is crucial to the success of our business and therefore we’ve taken the decision to bring all customer facing roles together in a dedicated customer operation team.
“I’m pleased to confirm that Fraser Ellacott will take responsibility for this team as the customer operations director and join the UK&I board effective from October 1.
“Over the last two years, Fraser has successfully developed the brand strategy for Thomson Cruises and grown the profitability of this area of our business and moving forward he will be instrumental in the growth of our multi-channel customer proposition.”