An investigation has been started after passengers described how they forced open an aircraft door and jumped from the wing following an emergency landing.
Jet2.com said the flight from Ibiza, which landed at East Midlands airport on Wednesday, had a “minor electrical fault”.
A passenger on the Boeing 737, which can carry 150 passengers, said there was a “strong … burning smell”.
Another man said cabin crew lost control on the ground, which led to panic and people trying to escape, the BBC reported.
The Air Accidents Investigation Bureau said it sent a team “to investigate a serious incident to a commercial airliner that occurred at East Midlands Airport”, on Wednesday evening.
An airport spokesman said three other flights were diverted to Birmingham and full safety procedures were followed.
Passenger Kyle Charles told the BBC: “We circled above the airport and tried but failed to land. We landed on the second attempt. When we landed it turned into sheer carnage.”
He said one member of the cabin crew kept screaming over and over: “Get off the plane everybody now.”
The crew opened the main doors at the back and front of the aircraft, where the inflatable chutes drop down, but not the ones over the wings.
A friend forced one of the doors open, ran to the end of the wing and jumped down on to the tarmac. He then helped other passengers who were running along the wings down on to the runway.
A Jet2.com spokesman said: “Following a safe arrival at East Midlands airport of flight LS644 we decided to disembark passengers as quickly as possible as a precautionary safety measure because a minor electrical problem led to some smoke in the cabin.
“All passengers were looked after by our airport team and a full investigation is now under way. The safety of our passengers is of paramount importance.”