n companies urged to rethink complaint handling
European marketing analyst Stephen Rodgers called on coach tour operators at a recent seminar on complaint handling to make complaint forms available on all holidays. Rodgers said gripes are solved far easier when customers complain earlier.
n Thomas cook unveils third-edition lates brochure
Thomas Cook has produced its third-edition late and special offers brochure featuring cut-price deals to the Caribbean, Far East, Indian Ocean and Dubai. It covers holidays until November.
n embassy leisure breaks slashes hotels prices
Embassy Leisure Breaks has reduced prices at selected hotels by 25%. The offer is valid during July at 65 properties.