“It is time to move forward and promote CARTA and show that we are different from the mass-market mediocrity boys.”
Chris Kirker, CARTAchairman.
“I have never had a travel agent ring me up after my holiday and ask how it was. And I may have spent up to £10,000.”
Chris Daffy, The Marketing Group
“Independent tour operators and travel agents have to be twice as good and work twice as hard. The good news it is not really that difficult.”
St Andrews Travel Centres managing director Andrew Dickson on competing with the vertically integrated companies.
“I say to customers ‘If you want price then I’ll walk you round to Lunn Poly. But if you want service and a good holiday year-after-year then you are talking to the right man’.”
Andrew Dickson