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This week, Backchat hears about agents who find out they must be blessed with the patience of a saint to deal with some customer queries; tries to point women looking for that perfect man in the right direction; and tries its best to laugh at the results

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Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.