“Customers are not so much voting with their feet as letting their fingers do the walking.”
John Parkinson, managing director, Columbus Direct, on the growth in telephone sales.
“Travel agents have been the traditional distribution channel [for travel insurance] and it would be wrong to write them off.”
Dennis Peckham, relationship manager, Mondial Assistance.
“There will always be a place for face-to-face personal service. So independent agents will adapt. Will the insurance industry?”
Chris Turner, managing director, Kitts Travel.
“I say a prayer nightly for the unfortunate travel insurer mercilessly squeezed by fraudulent claimants on the one hand and the unforgiving muscle of the travel trade on the other.”
Walter Merricks, Insurance Ombudsman.