Martyn Berrett has joined Air Miles as director for leisure travel, working primarily in its call centre operations in Birchwood. At Air Miles Berrett will be responsibly for processes, resourcing and looking after people and culture in the company’s Crawley and Warrington offices.
London City Airport has named Nigel Tarr as head of customer services. He was formerly customer services director for Caledonian Airways and has a 30-year career history in aviation.
Jan Benson has been recruited by British Midland as its service director responsible for in-flight services, catering, ground staff, customer relations, reservations and service training. She has 15 years experience in the US airline industry including 10 years with American Airlines based in Dallas.
Mandarin Oriental Hotel Group has appointed Chantal Hooper as group public relations manager, reporting to director of group communications Jill Kluge.
Inter-Continental Hotels and Resorts has appointed Nora Kurittu as reservations manager for the five-star Churchill Inter-Continental London on Portman Square. At the Churchill she will oversee a team of five.