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Agent caught in Swallow’s swoop


LAST week I had an enquiry from some clients wanting to book a millennium break in Scotland. I phoned around and secured accommodation at the Swallow Hotel in Dundee. The cost was ú4,000.



The clients confirmed the booking. I phoned the hotel again, only to be told the rate is non-commissionable, as it is a millennium package.



If we want commission they will issue a confirmation for ú4,400 less our commission, but the client could contact the hotel direct and book it for ú4,000.00. Do hotels value travel agents? Obviously Swallow Hotels doesn’t.



John Collingwood



Travel Places (International) Ltd



London



n Editor’s note: We would welcome a response from Swallow


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