News

One in two holiday bookers want refund guarantee

Almost one in two UK consumers planning a holiday abroad in the next 12 months want the guarantee of a cash refund if a holiday is cancelled.

That is according to research on behalf of Travel Weekly which found 47% of prospective holidaymakers want a refund guarantee.

More than one third (36%) of those intending to take a holiday sought the flexibility to change the dates or destination for their holiday rather than a refund.

However, the proportion expecting refunds or wanting flexibility varied considerably with age. Barely one in three of those under 45 sought a refund guarantee, falling to 28% among those under 25. That compared with two thirds (65%) of those aged 45 and over and four out of five (79%) aged 65 and above.


More: Just one in 10 UK adults confident of ‘normal’ holiday abroad

Comment: Why Brits are not yet comfortable to travel by air


Demands for flexibility varied almost as widely by age. Less than one in four consumers aged under 35 saw flexibility on dates or destinations as important. However, almost half (48%) of those aged 45 and older sought flexibility and 58% of those aged 65 and above.

The survey found 575 UK adults out of a sample of 1,278 had plans to take an overseas holiday within 12 months.

The research, by Service Science and Kantar on behalf of Travel Weekly, involved 1,278 UK adults and was conducted on May 4-6.

Share article

View Comments

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.