Jet2.com is maintaining its Which? Recommended Provider status for airlines, after receiving its highest-ever customer score of 82%.
This means Jet2.com, Jet2holidays and Jet2CityBreaks all continue to receive Which? Recommended Provider status.
This recognition follows Which?’s annual Best & Worst Short-Haul Airlines Survey, which is based on the experiences of more than 1,300 paying customers who have flown in the past two years.
Jet2.com scored well for several measures including punctuality, cabin cleanliness, customer service, value for money, refunds and Covid precautions.
The sample size for the Jet2.com scores was 235.
In the short-haul category, Which? said: “Only one airline impressed us sufficiently with both its customer score and its refund score to be named Which? Recommended Provider for 2022.
“Jet2 was streets ahead of its competitors and the only airline to receive a four-star rating for its customer service and for value for money.
“At a time when other airlines were making enemies of their own customers, Jet2 received its highest-ever customer score. The key to its success is its refund record.
“A staggering 84% of people were satisfied with the outcome when their flight was disrupted by Covid.”
Steve Heapy, chief executive of Jet2.com and Jet2holidays, said: “The past two years have been the most challenging in history for the entire travel industry and the way different companies have responded will be remembered for a long time.
“We are very proud to be a company that has been repeatedly recognised for the way we have looked after customers and independent travel agents, and there can be no better or fairer measure of how well we are doing than the consumer champion Which? and their members.
“After so much hard work, we are incredibly proud to be recognised as a Which? Recommended Provider once again.”
He added: “We start 2022 in the firm belief that we will see travel bounce back strongly this year, and our track record for looking after customers means we are well positioned to capitalise on that. We know that customers need assurance more than ever, and as Which? point out in their research, our standards of customer care exceed other short-haul airlines.”
Other short-haul carriers ranked by Which? were KLM with a customer score of 75%, easyJet (70%), Tui (64%), British Airways (63%) and Ryanair (60%).
Because of recent travel restrictions, Which? said it had been unable to survey customer experiences of long-haul airlines.