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Princess Cruises serves up new contactless dining feature

Princess Cruises has unveiled a new service for passengers to plan and tailor their onboard dining options.

Called Dine My Way, it allows passengers to use their OceanMedallion wearable device to book the times they prefer, with the dining partners they want.

They can select a relaxed or quicker pace of dining; indicate their seating preference, such as near a window or entrance; and share dietary preferences and allergen information.

Dine My Way also helps the cruise line to optimise capacities in dining rooms and restaurants and manage wait times.


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Jan Swartz, Princess Cruises president, said: “We believe guests are going to love the control and customisation Dine My Way offers.

“Instead of restricting dining choices during the pandemic, we’ve been able to expand the options for our guests and, thanks to the unique, innovative capabilities of the OceanMedallion, reduce wait times and eliminate the need to stand in line.”

Princess’ OceanNow on-demand menu has been expanded to include entrees and drink options from restaurants throughout the ship with requests delivered directly to the passenger’s location.

OceanNow will include more personalisation options so passengers can order their favourite coffee, select steak sauce toppings or choose pizza condiments.

Mario Siebaldi, Princess Cruises’ senior vice-president of guest experience, said: “Guests have always appreciated the convenience of OceanNow, and because the pandemic has expanded people’s use of on-demand direct delivery services, we think even more guests will embrace the ability to order what they desire and have it delivered to them wherever they are on board.

“It not only prevents unnecessary queuing, more importantly it elevates the guest experience.”

The OceanMedallion wearable device is a feature of Princess MedallionClass holidays.

In addition to service on demand, Princess MedallionClass holidays offer streamlined embarkation and disembarkation, touchless payments and keyless stateroom entry.

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