| Journal: TWUK | Section: |
| Title: | Issue Date: 28/08/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
Time to shake up the system at Lunn Poly
I DO wonder whether Lunn Poly thinks its employees are monkeys. Well, it does pay peanuts.We just seem to be like a number to them.
We are expected not only to give excellent customer service – which goes without saying – but to keep up with changing discounts each week, changing point of sale, changing window cards every 48 hours, be a mind reader (crystal ball not included), to answer the phones, stock up brochures (and that’s only a handful of our tasks).
All on two staff, we must be amazing, surely worth our weight in gold.
How can we possibly do the work of five or more staff when there are only ever two in a shop? And even then one of those is a new starter or modern apprentice.
We are told to give 100% customer service, which we do, but we get spoken to and treated by customers like something they’ve walked in and yet we still have to smile.
We are not working for Lunn Poly customer services, that is a different department altogether.
If the company wants us to take on this responsibility as well, perhaps it should be reflected in our wages.
Also, not only do they want us to sell holidays but to recruit our own staff and ask friends to join the company – like we’ve got all the time in the world.
We are put under extreme pressure, only having a few staff in every day – even customers are now commenting on our staffing levels.
If customers have to wait, due to a shortage of staff, this is not keeping them happy.
Lunn Poly’s attitude to long existing staff is disgusting. They do not appreciate them and their loyalty to the company.
Lunn Poly needs to do something quickly, otherwise more people will walk out on them.
We want answers as to what’s going to be donebefore everyone starts toleave.
Name and address withheld