Lunn Poly will have to shake up methods

Lunn Poly will have to shake up methods

YOU asked for a Lunn Poly employee’s opinion of the Web site and direct-dial advertising in our windows. As a soon to be ex-member of staff, Ifelt I should tell you what I know on how employees are feeling.

We feel it is a blatant kick in the teeth for those of us that deal face to face with the customer. We give out the brochures, advise on discounts and help if customers encounter problems. Then the powers that be have us wasting time putting call-centre stickers all over our brochures to tempt the customer to phone direct.

What is the point? Customer service rules that we give out our business card at every opportunity – why bother? Lunn Poly obviously doesn’t want the customer to book in their shops.

More and more experienced staff are leaving and in their place we get inexperienced staff. Training has gone out of the window.

When I joined the company over four-years ago, the company couldn’t send you on enough training days.

Now it’s the blind leading the blind – who can blame people for booking direct? The number is all over everything and the staff are inexperienced.

The new advertising is not the only reason Iam leaving but it certainly has played a part – commission paid to staff is certainly going to drop progressively if it hasn’t already started to.

Come on Lunn Poly – wouldn’t it be worth paying an experienced person that bit more to stay with the company and advertise the shop’s telephone numbers to keep high-street business booming?

An ex-Lunn Poly employee

&#42 Travel Weekly would welcome a response form Lunn Poly