“Personally, I’m very grateful for that black-hole experience.”
P&O Cruises managing director Gwyn Hughes on a debate about the problems at airports
“We think we can make a lot more money from a hidden commission than an obvious fee.”
Bath Travel joint-managing director Stephen Bath
“The market is polarising. Some people don’t want food on short-haul flights and they’re smart enough to know they are paying for it.”
Go chief executive Barbara Cassani
“Who would have thought that we would be competing with the world’s largest software company or an ex-Boomtown Rat?”
ABTA president Steven Freudmann
“The strongest brand I know is Harley Davidson. When someone tattoes the name of your brand on their chest you know you’ve got them.”
Amadeus senior vice-president marketing David Jones