Tui admits to ‘challenges’ with Thomson Dream

Thomson Cruises has admitted to “challenges” with Thomson Dream after the ship joined the fleet in April.

The company was responding to problems with toilets and air conditioning on the former Costa Europa exposed through secret filming by consumer TV programme Watchdog last night.

The Tui Travel cruise arm confirmed that the ship is to be repaired at the end of October.

The company also apologised for its travel agency staff who may have misinformed customers about the 24 year old ship being “new”.

In a statement, Thomson Cruises said: “As expressed on the Watchdog programme last night, Thomson Dream is described in our marketing materials as “new to the Thomson fleet” (which it is), rather than “new” (which it is not). 

“However, the report has brought to light that there may have been some retail staff who may have misinformed customers, and for this we would like to apologise.”  
The company added: “We accept that there were some challenges following the ship’s introduction to our fleet in April of this year.

“The Captain and his crew did their utmost to resolve any concerns our customers may have had at the time.  Any outstanding concerns have been or are being looked at by our customer services team on a case-by-case basis. 
“Thomson Cruises can confirm that the ship was always scheduled to go into dry dock at the end of October. While in dry dock the ship will undergo technical repairs which will ensure the issues experienced this summer will not happen again.”
Thomson Cruises said it was “confident” that those due to travel on Thomson Dream will enjoy a quality holiday experience in line with their expectations.

The ship is due to sail again after the dry dock repairs on December 8 and will be running Caribbean fly-cruises in the winter on itineraries including visits to Cuba, Colombia and Jamaica.

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