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in brief


n new dates agreed for technology conference



Organisers have rescheduled a two-day technology conference in Miami after it was postponed because of Hurricane Floyd. The conference, Customer Relation Management for the Travel Industry, will take place on October 13 and 14 at the Fontainbleau Hilton, Miami. For details, checkwww.firstconf.com/travel



n Michels to chair hospitality council



Hilton Group chief executive David Michels will be the next chairman of the British Hospitality Council when Granada Group chief executive Charles Allen steps down in January.



n CO-OP manual to help currency cashiers



Co-op Travel has launched a training manual for foreign exchange cashiers.It covers administration, operational procedures, customer service, stock control, till management and security.It will be continually updated.


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Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.