Tui unveils free holiday amends policy

Tui UK has launched a free holiday amends policy to provide “added flexibility and protection to customers”.

The new policy allows holidaymakers to make one fee-free change to their booking – including the hotel and destination – whether they are affected by Covid-19 or not.

It applies to new bookings made between July 23 and September 30 for travel between August 20 and April 30, 2021, using Tui Airways flights for Tui, First Choice, Marella Cruise holidays.

The booking amendment must be made at least 28 days before departure.

From today (July 23), Tui is also offering customers up to £300 off per booking on selected hotels for holidays departing in August.

There are 140 hotels to choose from and the offer will be available for at least one week.

Richard Sofer, Tui UK and Ireland commercial director, said: “We are in extraordinary times with circumstances that are constantly evolving, and we know we need to be adaptable.

“We’ve listened to our customers and understand some are feeling apprehensive about travelling at the moment, but still want to book in a holiday to have something to look forward to.

“I’m confident our new flexible amends policy will give customers the peace of mind they need to book a holiday knowing that they can change it if, for whatever reason, they decide they want to go somewhere different or delay their trip.

“It’s been more than four months of not taking people on holidays, so we’re excited to offer more flexibility so our customers can make the most of what’s left of the summer.”


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